Refund Policy

1. General Refund Policy

Important: Cryptocurrency transactions executed on the blockchain are irreversible. Once a trade is completed or a withdrawal is processed on the blockchain, it cannot be reversed or refunded.

Refunds are only available in the following specific circumstances outlined in this policy.

2. INR Deposits - Refund Eligibility

Refunds for INR (Indian Rupee) deposits may be processed in the following cases:

Eligible for Refund:

• System Error: Deposit credited twice due to technical error
• Incorrect Amount: Amount deposited differs from user's intended transaction
• Account Closure: Account suspended or closed before deposit utilization
• Failed Verification: KYC verification fails after deposit
• Duplicate Payment: Same transaction charged multiple times

Not Eligible for Refund:

• Deposits used for completed trades
• Change of mind after successful deposit
• Market price fluctuations
• User error in trading decisions

Refund Timeline: INR refunds are processed within 5-7 business days to the original payment source.

3. Cryptocurrency Transactions - No Refund

The following transactions are NON-REFUNDABLE:

• Completed Trades: Buy/sell orders executed on the platform
• Cryptocurrency Withdrawals: Withdrawals sent to blockchain addresses
• Blockchain Transfers: Any transaction confirmed on the blockchain
• Trading Fees: Fees charged for completed transactions
• Network Fees: Blockchain gas fees and miner fees

Reason: Blockchain transactions are immutable and cannot be reversed once confirmed.

4. Wrong Address Withdrawals

User Responsibility: You are solely responsible for verifying withdrawal addresses.

• Algometrix is not responsible for funds sent to incorrect addresses
• Always double-check the recipient address and network before confirming withdrawal
• Use the address whitelist feature for added security
• Test with small amounts before large transfers

No refunds will be issued for cryptocurrency sent to wrong addresses.

5. Platform Technical Issues - Compensation

If you experience losses due to proven platform technical failures:

• System Downtime: Inability to execute critical trades during platform outage
• Execution Errors: Orders executed at incorrect prices due to system bug
• Failed Withdrawals: Deducted from account but not sent to blockchain

Process:

1. Report the issue immediately to support@algometrix.in
2. Provide transaction details, screenshots, and evidence
3. Our technical team will investigate within 48 hours
4. Compensation (if approved) will be credited within 7 business days

6. Trading Fee Disputes

If you believe you were charged incorrect trading fees:

• Contact support within 7 days of the transaction
• Provide transaction ID and fee calculation details
• We will review and refund any overcharged fees within 5 business days

7. Account Closure and Balance Refund

When closing your account:

• INR Balance: Remaining INR balance will be refunded to your linked bank account within 7 business days
• Cryptocurrency Balance: Must be withdrawn to your personal wallet before account closure
• Unclaimed Balances: Small balances below withdrawal minimum may be forfeited
• Minimum Balance: Balances below ₹100 (INR) or equivalent crypto may not be refundable

8. Cancelled Orders

For orders cancelled before execution:

• Unfilled Orders: Funds returned to trading balance immediately
• Partially Filled Orders: Unfilled portion returned to balance
• No Cancellation Fee: Cancelling open orders is free

Note: Market orders execute instantly and cannot be cancelled.

9. Refund Request Process

To request a refund (where eligible):

1. Contact Support: Email support@algometrix.in or call +91 1800 846660
2. Provide Information:
   • Account email address
   • Transaction ID or reference number
   • Date and amount of transaction
   • Reason for refund request
   • Supporting evidence (screenshots, receipts)
3. Review Process: Our team will review your request within 3 business days
4. Decision: You will receive email notification of approval or denial
5. Processing: Approved refunds processed within 5-7 business days

10. Dispute Resolution

If you disagree with a refund decision:

• Escalation: Request escalation to senior management
• Documentation: Provide additional evidence and explanation
• Final Review: Senior management will conduct final review within 7 business days
• Arbitration: Unresolved disputes may be subject to arbitration as per Terms of Service

11. Prevention Tips

To avoid situations requiring refunds:

• Always verify withdrawal addresses using the address book feature
• Use limit orders instead of market orders for better price control
• Enable 2FA and withdrawal confirmations for added security
• Read all confirmation prompts carefully before proceeding
• Start with small test transactions for new addresses
• Keep records of all transactions and communications

12. Changes to This Policy

Algometrix reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Algometrix Private Limited
Email: algometrixindia@gmail.com
Address: POLYSHEET CANAL ROAD Damuadhunga Haldwani, Nainital, Uttarakhand, 263126 India